Services

Recently surveyed (October 2007) contact center conference attendees indicated that customer satisfaction, continuous improvement and adherence to service levels, and employee satisfaction are some of the biggest areas of concern when operating a center.

Aditya Birla Minacs has garnered accolades for its contact center service in each of the main industries it works within, including:

Technology and Telecommunications - Consumer Reports magazine subscribers ranked one of our major clients #1 for customer support for the seventh year in a row in 2007. Minacs employs approximately 2,000 agents across five sites to support this client, and we played a major role in helping the client earn this prestigious award.
Investor Relations and Financial Services - The Group Five Shareowner Services Survey evaluates and ranks transfer agents and their contact centers. In 2007 - the sixth year in a row - one of our clients was rated number one in customer satisfaction and was featured in an article that was published in the Wall Street Journal. During the period rated, our Halifax investor relations team of 120 agents provided approximately 90% of the contact center services for this client.
Automotive - Minacs participates in a semi-annual, third-party survey of the service support delivery of 21 automotive OEMs (the Service Policy Monitor survey, later renamed the Carlisle survey) and increased the client's ranking from 17th place in 1998 to 13th place in 2000 and to 4th place in 2002. The same Minacs-run program received the OEM #1 ranking in the 2004 and 2006 Carlisle rankings of technical support delivery.

Recognition from third parties, as well as high satisfaction survey results, indicate smart contact center design and operational excellence. Join the ranks of some of the world's leading companies (their stories can be read on this site), and choose Minacs.

Learn More:

Financial Services Case Studies
Technology Case Studies
Automotive Case Studies
Telecommunications Case Studies
Other Industry Case Studies