Europe -- Current Opportunities

Combine Your Passion for Technology and Cars, and Get Paid for It

We are not actively seeking new team members within our European offices. However, feel free to browse our various job profiles and to forward your application to one of our HR managers for future reference.

POSITION: TAC (Technical Assistance Center) Agent

An international automotive manufacturer, in partnership with Minacs, founded a European Technical Assistance Center seven years ago. We support dealerships in over 20 European countries via telephone, fax or e-mail with the resolution of technical problems and workshop repairs.

Job Description

This is a technical role, requiring previous automotive technical experience and good communication skills.

Main responsibilities include:

• Handling customer contacts, including incoming telephone calls and correspondence in the form of letter, e-mails and faxes
• Understanding and applying the client's brand policies and empowerment to resolve customer requests
• Following the established standard processes for responding to and questioning the caller
• Delivering service excellence by efficiently problem solving and reacting to customer situations in a professional, polite and clear manner
• Accurately logging all customer contacts and following up on cases using the client's database systems
• Where necessary, liaising with business partners internally and externally to develop case resolutions and action plans
• Evaluating the need for case escalation and forwarding problem cases to specialists or team leaders for resolution or more detailed information
• Contacting internal specialists to obtain clarification or detail for responding to some cases/dealership requests
• Reading and researching relevant materials and resources to stay current with product and technical information
• Attending team and other meetings for review of issues and assignments, and regular discussion
• Performing other related duties as assigned

Job Requirements

Professional Skills

• High school graduate
• Further automotive technical qualification, either via apprenticeship and service technician/master technician diploma or college/university degree in engineering
• Minimum three years automotive technical work experience, gained either in a dealership, preferably GME, or with an OEM or OEM supplier business
• Thorough speaking and business writing skills (as well as thorough understanding of the native culture) in one or more of the following languages: English, German, French, Greek, Italian, Portuguese, Spanish, Polish, Dutch, Flemish, Hungarian, Norwegian
• Ability to use English as a second language during European multinational meetings and for systems issues, performance evaluation and training purposes

Technical Skills

• Ability to operate a desktop computer system and possess a familiarity of operating systems (Windows 98/2000/NT/XP)
• Knowledge of Microsoft Word, Excel, PowerPoint and Access applications
• Familiarity with navigating Internet/intranet
• Demonstrated ability in using communication applications such as e-mail/telephone equipment

Soft Skills

• Analytical problem-solving approach - Gather facts, take corrective action, escalate problems at the appropriate stage, ability to work on own initiative to follow up and resolve service requests
• Customer service excellence - Enjoy direct contact with customers by telephone and understand the customer's needs. Always display diplomacy, courtesy, professionalism and a positive image to the customer
• Communications spoken/written - Able to clearly present information through the spoken and written word
• Ability to teach/influence others through oral and written presentations
• Ability to listen well
• Results driven - Ability to work under pressure, learn quickly in a changing environment. Prioritize and effectively manage workload. Take initiative, make decisions and display a sense of urgency and commitment. Achieve goals regardless of barriers or obstacles
• Flexible but persistent
• Team player - Help the team to achieve objectives, work to team and individual standards
• Motivation - Demonstrate a positive attitude, professionalism, initiative, enthusiasm and flexibility in performing daily job functions as well as with regard to work schedules and shift patterns
• Organizational alignment - Ability and willingness to align own behavior with needs, priorities and goals of the organization and act to promote company goals

POSITION: DAC (Dealer Assistance Center) Agent

This role is responsible for answering dealer and service partner inquiries regarding brand parts and accessories (P&A), warranty and vehicle off road (VOR) and Electronic Parts Cataloging (EPC).

The DAC Agent uses the information provided by dealers, predetermined procedures and systems, and individual experience, to resolve such contacts from dealers. The role is intended to ensure the accurate and timely handling of such contacts and thereby increase customer satisfaction, both for the dealerships and their customers.

Your responsibilities would include:

• Handling dealer contacts, including incoming telephone calls, e-mails and faxes
• Delivering service excellence by efficiently problem solving and reacting to dealer situations in a professional, polite and clear manner
• Understanding and applying brand policies and empowerment to resolve dealer requests
• Accurately logging all dealer contacts and following up on cases through relevant databases and systems
• Where necessary, interfacing with business partners internally and externally to develop case resolutions and action plans
• Evaluating need for case escalation and forwarding problem cases according to defined processes
• Contacting internal specialists to obtain clarification or detail for responding to some cases/dealership requests
• Reading and researching relevant materials and resources to stay current with all applicable procedures
• Attending meetings for review of issues, assignments and regular discussion
• Performing other related duties as assigned

Job Requirements

Professional Skills

• Educational standard should be GSCE level or local equivalent
• Automotive knowledge, understanding or demonstrated interest in the industry
• Demonstrated ability or aptitude to understand and articulate automotive issues and terminology
• Automotive dealership or similar experience, preferably in parts, warranty or service department
• Fluent at business level in the language of the country/countries supported (both verbal and writing skills)
• Ability to use and understand English as a second language for systems, performance evaluation and training purposes only

Technical Skills

• Ability to operate a desktop computer system and possess a familiarity of operating systems (Windows 98/2000/NT/XP)
• Knowledge of Microsoft Word, Excel, PowerPoint and Access applications
• Familiarity with navigating Internet/intranet
• Demonstrated ability in using communication applications such as e-mail/telephone equipment
• Ability to learn and manage proprietary applications in support of inquiry handling
• Full driving license required for potential product familiarization and site visit purposes

Soft Skills

• Customer service excellence - Enjoy direct contact with dealers by telephone and understand their needs. Always display diplomacy, courtesy, professionalism and positive image to the dealers
• Communications spoken/written - Able to clearly present information through the spoken and written word
• Ability to teach/influence others through oral and written presentations
• Ability to listen well
• Results driven - Ability to work under pressure, learn quickly in a changing environment. Prioritize and effectively manage workload. Take initiative, make decisions and display a sense of urgency and commitment. Achieve goals regardless of barriers or obstacles
• Flexible but persistent
• Team player - Help the team to achieve objectives, work to team and individual standards
• Motivation - Demonstrate a positive attitude, professionalism, initiative, enthusiasm and flexibility in performing daily job functions as well as with regard to work schedules and shift patterns

POSITION: MAC (Technical Assistance Center) Agent

The MAC Agent is responsible for the support of Sales and Marketing and customer dialogue programs for all customer and product segments. Programs are generally multibrand, encompassing Opel, Saab, Vauxhall and Chevrolet products. This position also conducts outbound marketing calls. This is a commercial, administrative role and requires contact by telephone, fax, e-mail or data input.

Your responsibilities would include:

• Handling inbound customer contacts, including incoming telephone calls and correspondence in the form of letters, e-mails and faxes
• Conducting scripted outbound marketing calls, which are predominantly routine and require limited response adaptation only; may perform outbound follow-up calls as required
• Initiating customer fulfillment requests via standard procedures and/or third-party contact
• Answering common customer questions
• Evaluating the need for call escalation and forwarding problem calls to specialist or team leader for resolution or more detailed information
• Contacting internal specialists to obtain clarification or detail for responding to some questions
• Reading and researching relevant materials and resources to stay current in programs and product information
• Performing other related duties as assigned

Job Requirements

Professional Skills

• High school graduate
• Further commercial education/qualification, either via apprenticeship diploma or college/university degree
• Thorough speaking and business writing skills (as well as thorough understanding of the native culture) in one or more of the following languages: English, German, French, Greek, Italian, Portuguese, Spanish, Polish, Dutch, Flemish, Hungarian, Norwegian
• Ability to use English as a second language during European multinational meetings and for systems issues, performance evaluation and training purposes
• 1-2 years contact center experience, preferably in a sales-related environment

Technical Skills

• Ability to operate a desktop computer system and possess a familiarity of operating system (Windows 2000), MS Word and Excel
• Familiarity with navigating Internet/intranet
• Demonstrated ability in using communication applications such as telephone equipment
• Ability to type a minimum of 180 strokes per minutes or 35 words per minute

Soft Skills

• Customer service excellence - Enjoy direct contact with customers by telephone and understand the customer's needs. Always display diplomacy, courtesy, professionalism and a positive image to the customer
• Communication (verbal/written) - Able to clearly present information through the spoken or written word, influence or persuade others through oral presentation in positive or negative circumstances, listen well, able to write clearly in a variety of communications settings and styles
• Impact and influence - Able to persuade, convince, negotiate with, influence and/or sell others in order for them to support objectives or purchase items. The desire to have a specific impact or to gain acceptance of an idea, plan or activity or sell a service or product
• Organization alignment - Ability and willingness to align own behavior with needs, priorities and goals of the organization and act to promote company goals
• Quality orientation - Ability to complete work accurately and thoroughly while paying attention to details. Produce a minimum amount of errors while completing work. Able to recognize errors in work in progress and make necessary real time corrections. Accurately check processes and tasks, and monitor the results of delegated tasks, assignments and projects
• Team player - Help the team to achieve objectives, work to team and individual standards

Interested in applying for one of these positions? Great! Please visit the How to Apply page!