Asia-Pacific -- Current Opportunities
Current Opportunities
The following is a listing of our current opening(s):
POSITION: Associate - Inbound Voice
Location: Mumbai
Position Overview
The Associate - Inbound Voice, will be responsible for servicing customers in the domain of technology.
Job Requirements:
If you have a flair for customer service and technology then we've got the job for you. Serving one of our many global, Fortune 500 clients, you will:
- Be prepared to work in shifts, including night shifts, weekends, and public holidays
- Have strong working knowledge of computers and a keen interest in the Internet
- Have exceptional spoken and written communication skills in English
- Have typing skills of 20 words per minute (gross speed) with 80% accuracy
- Be quick to learn, and have a passion for exceeding customer expectations
Education/Knowledge:
- Minimum 12 years of formal education with three years of education with English as the medium of communication - OR - ten years of formal education with two years of work experience from any industry.
Soft/Desired Skills:
- You take pride in professional accountability
- You are familiar with knowledge management/information mapping methodologies
- You are team-oriented and self-disciplined
- You have a sense of urgency and have a high aptitude for learning and decision-making
- You have good listening and time-management skills and are action-oriented
- You are looking to grow with the company over the next two-to-three years, and are interested in education and learning
- You have the ability to handle difficult situations and the ability to work in a structured work environment
- You display enthusiasm, a positive approach, and confidence
Experience:
- Call center, customer service, and/or technical support experience preferred
- For candidates without experience, the requirements listed under "Education/Knowledge" to be considered