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Industry View
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 Healthcare, government and public service organizations globally face complex challenges in performing their social, economic and business agendas successfully. Increasingly, constituents demand higher quality of service, better execution, and measurable performance, at all levels–federal/national, regional or local. Holistic solutions coordinating service delivery and efficiency, along with transparency, compliance, affordability, and the security, privacy and well-b  eing of citizens are paramount.
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Citizen services: for government, local authorities and public services
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Customer relationship management (CRM)/ self service/case management solutions for public assistance, employment and workforce services, and transportation organizations
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Finance and accounting solutions, including billing, accounts receivables , revenue assurance and collections/payables management; procurement, including supply chain and discount management; medical cost recovery and provider outreach programs; strategic sourcing
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Front end patient services, including enrollment and account set up; revenue cycle management (RCM) solutions;
claims services , including processing, adjudication and presentment; electronic medical records (EMR) managementand optimization; document management, imaging, workflow enablement, mailroom and printing; medicare or explanation of benefits (EOB)/ explanation of payment (EOP), or compliance support
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IT services, including portal content, knowledge/information management; IT modernization, integration, Web-enablement and infrastructure management
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Service marketing and analytics; donor/CRM support, including enrollment, inquiries, back office, volunteer education.
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The public sector and the healthcare system is either heading towards major structural and regulatory reforms or is already implementing them in various parts of the world. With the shrinking capital base and constant belt tightening, their CXO’s are under tremendous pressure to accomplish more with less.
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The first wave of baby boomers is reaching retirement age, leading to a huge demand for better government services, such ashealthcare, retirement benefits, housing, transport, etc. According to a recent industry report, the costs associated with healthcare and public services will cost the U.S. government $940 billion approx. over the next ten years. To keep costs under control, automation of routine process activities via integrated platforms will address inefficiencies in the backoffice and core systems, and also expedite them.
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The last few years have seenthe healthcare industry opening up to alternative delivery models, such as shared services and outsourcing. This trend willsee significant growth over the next few years, withfocus on three key areas: clinical cost control, backoffice administration and technology integration.
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Our clients benefit from our core capabilities and proven track record in large scale “B2C” support operations optimizing resources and streamlining care/public service delivery.
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Our customer care and service experience helps you meet citizen/patient expectations, while reducing and controlling operating costs by over 40%.
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Minacs Blogs
Blog: Finance and Procurement
June 12, 2012 10:30 AM
Editor’s Note: Over the past few years, there has been a gradual and sustained shift in the type of retirement...
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