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Award-winning lifetime care for millions of customers of several Fortune 500 clients and regional leaders, globally.  
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Aditya Birla Minacs Corporate Fact Sheet
An overview of our business solutions, industry recognitions, global delivery centers and other quick facts.
   
Vision 2020 Read our ground breaking thought paper Vision 2020 | Waves of Change, Business Virtualization and Directions for Outsourcing
 
 
Minacs – Inspired Insight
 
Case Study – Helping US Telco Build Stronger Customer Relationships Helping US Telco Build Stronger Customer Relationships
Minacs Partnership Approach Improves Customer Satisfaction and Reduces Defection.
   
 
White Paper on Rediscovering eCare Rediscovering eCare
Customer Centric Cost Control.
   

 

 
   

Customer Care


  

 

Delivering best-in-class customer care throughout their lifecycle using your products/services is a competitive advantage securing for you loyalty and repeat business. To ensure continuity from the purchase experience, companies require “industrialized” processes for consistency of care delivery across touch points.


Our associates are adept at responding to customer concerns with the first contact. We create knowledge bases and systems to provide an unparalleled customer experience with every interaction. Our ISO, COPC, and Six Sigma quality standards assure you of our focus on delivering value.
  
   
Solutions
Customer Care Services from Minacs Product & tech support: multi-channel, multi-lingual, customer or investor assist consumer affairs: including general correspondence, forms, applications and contracts inquiries
Customer Care Services from Minacs Channel support: multi-channel product, technical, commercial, order fulfillment, post-sales and spares/service support assistance
Customer Care Services from Minacs Order to cash functions (e.g., billing and invoicing)
Customer Care Services from Minacs Outbound prospecting and sales
Customer Care Services from Minacs Loyalty management and customer retention programs
Customer Care Services from Minacs Order Management: contract processing, billing and shipment, and multinational, multi-lingual order desk operations
Customer Care Services from Minacs Service marketing and appointment scheduling
Customer Care Services from Minacs Customer relationship management (CRM): self-service and Web-based contact solutions, integrated CRM technology tools and knowledge base driven contact management.
 
Minacs Blogs
Blog: Customer Relationship Management
November 12, 2011  2:55 AM
Product Support in the Digital Home
By Dan Turner
Editor’s Note: This blog post originally appeared in Gigabytes of CRM in July 2011 and is reproduced here with permission....
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More About Us



As an early industry pioneer providing business solutions to clients, Aditya Birla Minacs has earned its reputation for trust, partnership, service excellence, global vision and deep domain knowledge.


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Why Minacs for Customer Care Services
 
Customer Care Services from Minacs We have the people, infrastructure and experience for delivering large multi-shore customer care solutions
   
Customer Care Services from Minacs Specialized skill sourcing capabilities for specialized functions
   
Customer Care Services from Minacs Value-added technology solutions for cutting edge customer service, staff productivity and cost optimization
   
Customer Care Services from Minacs We manage client owned infrastructure and also deliver turnkey solutions
   
Customer Care Services from Minacs Our stable employee base helps retain knowledge to deliver superior customer experience.
   
 
 
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