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Delivering best-in-class care throughout the customer lifecycle for your products/services is a competitive advantage—securing for you loyalty and repeat business. To ensure superior customer experience and continuity, companies require “industrialized” processes for consistency of care delivery across customer lifecycle touch points and contact/delivery channels.
Our associates are adept at responding to customer concerns with the first contact. We create knowledge bases and systems to provide an unparalleled customer experience with every interaction. Our ISO, COPC, and Six Sigma quality standards assure you of our focus on delivering superior value.
Cross-Skilled Teams Deliver Complete Value Chain With Superior Results
Improving Metrics and Uncovering Hidden Insights in Customer Conversations
Continuous Improvement in Siebel Program Optimizes Customer Care
How is our new social media command center helping clients integrate customer service with proactive engagement?
Minacs won a Silver Stevie in the Outbound Campaign of the Year category for the highly successful fundraising campaign for Hyundai Hope On Wheels.
Successful Partnering for Process Improvement